Blog

Guides and field notes on Zendesk Talk, call recording, and PCI compliance.

• August 22, 2026 · Doug Breaker

  PCI Compliance for Call Centers: What the Rules Say About Your Recordings

  Taking cards by phone is allowed. Keeping the number in the recording is not. The PCI Council's own words, the Visa penalty schedule, and the three ways to comply and keep your recordings.

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• August 22, 2026 · Doug Breaker

  DTMF Masking: What It Is, Who Sells It, and What It Costs

  DTMF masking keeps card numbers out of recorded calls by having the customer type them on the keypad. Four vendors, the two prices they publish, the Zendesk Talk answer, and the two other ways to comply.

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• August 11, 2026 · Doug Breaker

  Zendesk Talk Review (2026): Demo, Real Pricing, and the Recording Problem

  An honest review of Zendesk Talk from an operator who ran 40 agents on phones and now processes Zendesk call recordings for a living. What it costs, what it does well, and the one thing to fix on day one.

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