Privacy Policy for CallTutor.com

1. Introduction

At CallTutor.com, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services. By using our website and services, you agree to this policy.

2. Information We Collect

We collect the following types of information:

• Audio Data: We process audio files for transcription and redaction services.
• Zendesk Credentials: We store encrypted Zendesk login credentials to facilitate integration with Zendesk and Zendesk Talk.
• Contact Information: This includes your name, email address, and phone number for service-related communication.
• Transcripts: Depending on your subscription plan, we may store redacted transcripts, which are encrypted.

3. How We Use Your Information

We use the collected data for the following purposes:

• Service Provision: Transcription, redaction, and integration with Zendesk.
• Communication: Contacting you for operational purposes (e.g., service updates, billing issues).
• Marketing: We will only send marketing emails if you explicitly opt in.
• Transcripts Storage: If your plan includes it, we will store your redacted transcripts in an encrypted format.

4. Data Sharing and Security

Encryption: Zendesk credentials and stored transcripts are encrypted. All communications with Zendesk are also encrypted.
No Third-Party Sharing: We do not share, sell, or disclose your personal information to third parties unless required by law.
Data Retention: We retain data as long as it is necessary for the service. Original audio files containing sensitive PCI data are deleted immediately after processing.

5. Data Deletion and Export

Account Cancellation: If you cancel your account, we will delete all of your stored data, including transcripts, Zendesk credentials, and any other personal information.
Data Export: If you wish to export your stored data before cancellation, please contact us at support@calltutor.com.

6. Cookies and Tracking Technologies

We may use cookies to enhance user experience, manage sessions, and collect usage data. You can manage your cookie preferences through your browser settings.

7. User Rights

You have the right to:

• Access the data we store about you.
• Request corrections or updates to your personal information.
• Opt-out of marketing emails at any time by adjusting your preferences or clicking the “unsubscribe” link in any marketing communication.

8. Changes to the Privacy Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy regularly to stay informed about how we protect your data.

9. Governing Law

This Privacy Policy is governed by the laws of the United States. Any disputes related to privacy and data protection will be handled in accordance with the relevant jurisdiction.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at support@calltutor.com.