1. Introduction

These Terms and Conditions govern your access and use of the CallTutor.com website and its transcription and redaction services. By using our site and services, you agree to comply with and be bound by these terms. If you do not agree, please do not use our services.

2. Services Overview

• Audio transcription services for call recordings.
• PCI data redaction (e.g., removing sensitive information like credit card details).
• Integration with customers’ Zendesk accounts for secure file processing.
• Creation of new, redacted audio files and transcriptions.
• Deletion of original files post-processing; no storage of original audio containing PCI data.

3. User Responsibilities

Users must:

• Ensure they have lawful rights to share audio files and access their Zendesk accounts.
• Keep their Zendesk login credentials confidential and authorize CallTutor.com only for the limited purpose of accessing relevant files.
• Use the service in compliance with all applicable laws, regulations, and third-party agreements.
• Accept that unauthorized access or misuse of the service will result in account termination.

4. Privacy and Data Security

We prioritize data security and comply with PCI-DSS standards. User data is processed only to provide services and deleted promptly afterward. CallTutor.com does not retain original audio files with PCI-sensitive information beyond the necessary processing period. By using our services, users consent to CallTutor accessing and processing files within their Zendesk accounts for the sole purpose of fulfilling service requests.

5. Payment and Fees

Fees for services are listed on our website and are payable in advance. All payments are non-refundable except as required by law. We reserve the right to modify pricing and service offerings at our discretion, with changes effective immediately upon posting.

6. Limitation of Liability

• CallTutor.com is provided on an “as is” and “as available” basis.
• We do not guarantee the accuracy, reliability, or availability of our services.
• CallTutor.com is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of the service, including but not limited to data loss, unauthorized access, or service interruptions.
• Users assume full responsibility for compliance with applicable data privacy regulations when using our services, especially when integrating third-party accounts (e.g., Zendesk).

7. Intellectual Property Rights

All intellectual property rights related to service outputs (e.g., transcriptions and redacted files) are retained by CallTutor.com unless expressly agreed otherwise in writing. Users retain ownership of the original audio files they provide but grant CallTutor.com a limited license to process and modify these files for service delivery.

8. Account Termination and Suspension

We reserve the right to suspend or terminate user accounts at our discretion, particularly for violations of these terms or misuse of our services. If a user’s account is terminated, access to previously processed files may be permanently revoked.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any disputes arising from these terms or your use of the service will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings conducted in Chicago, IL.

10. Changes to Terms and Conditions

CallTutor.com may update these Terms and Conditions at any time. Changes are effective upon posting to our website. Continued use of the service after changes implies acceptance of the new terms. Users are encouraged to review these terms periodically to stay informed about updates.

11. Disclaimer of Warranties

CallTutor.com disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We make no guarantees regarding uninterrupted, secure, or error-free service.

12. Indemnification

Users agree to indemnify, defend, and hold harmless CallTutor.com, its affiliates, officers, agents, and employees from any claims, damages, liabilities, and expenses arising from their use of the service or violation of these terms.

13. Contact Information

If you have questions about these Terms and Conditions, please contact us at support@calltutor.com.