What CallTutor does with your Aircall recordings

The problem it solves

A customer reads a card number to your agent, who takes the payment while Aircall records the call. That recording now contains the customer's full card number, and anyone who can play the call can hear it. Asking agents to pause the recording works only when the agent remembers. Aircall can hide the number in the written transcript, but the number is still audible in the recording.

What happens after every call

The note usually appears less than a minute after the caller hangs up.

1. Aircall tells CallTutor the call ended. Nobody clicks anything.
2. CallTutor listens for card numbers. Speech recognition finds the exact seconds where a card number, expiration date, or security code is spoken.
3. CallTutor cuts those seconds out of the audio, and a short tone plays in their place. The rest of the call is untouched.
4. CallTutor encrypts the clean recording and stores it in its own storage, not in Aircall. We keep it for 12 months, and you can download it any time in that window. If you want recordings kept indefinitely, the price is $11 per agent per month instead of $9. Email support@calltutor.com to switch.
5. CallTutor deletes the original from Aircall. If you play the call in Aircall, Aircall shows a message that the recording was deleted.
6. CallTutor adds a note to the call in Aircall. At the end of the note there is a link labeled CLICK HERE that opens the clean recording in your browser.

What you see on the CallTutor page

• A player and a download button for the clean recording.
• A transcript, split by speaker: the person who answered on the left, the caller on the right. Card numbers show as [CREDIT_CARD_NUMBER], never the digits.

Who can open the recording

Each call gets its own link. The first time you open one, CallTutor asks for your email address and sends you a sign-in link. Only email addresses that belong to users on your Aircall account get a link. After you sign in once, the links open directly for 30 days on that browser.

Voicemails

Voicemails get the same treatment. CallTutor cleans the voicemail, stores the clean copy, and removes the original voicemail from Aircall.

If you use Aircall AI Assist

Aircall will not make its own transcript for calls that CallTutor handles. CallTutor deletes the recording within about a minute of the call ending, and Aircall has nothing left to transcribe. The CallTutor transcript takes its place, with the card number masked.

What CallTutor does not do

• It does not listen live, and it does not interrupt calls.
• It does not keep the original audio. CallTutor never stores the recording with the card number in it.

Billing

CallTutor costs $9 per agent per month. The first month is a flat $9 for your whole account, however many agents you have. After the first month, we count the agents who took a call during the month and bill $9 for each of them. You do not pay for agents who took no calls. Stripe, the company that handles the card payment, sends the receipts. Aircall does not charge anything for connecting CallTutor.